Terms of Service & License Agreement (EULA)

Last updated: July 12, 2026 · Version 1.0

These Terms form a binding agreement between you and [LEGAL ENTITY NAME] ("UNMUTE", "we"). They apply "to the fullest extent permitted by law" — EU/UK and other consumer protection laws limit the exclusion of liability and warranties.

1. Acceptance & eligibility

By tapping "I agree" on first launch, or by using the App, you accept these Terms and our Privacy Policy.

You must be at least 13 years old (or the age of digital consent in your country). If you are a minor, you confirm that a parent or guardian has read and accepted these Terms on your behalf.

2. License granted

We grant you a limited, personal, non-exclusive, non-transferable, and revocable license to install and use the App on devices you own or control, for your personal, non-commercial use, subject to these Terms and Apple's standard end-user license agreement.

You may not: copy, modify, reverse-engineer, decompile, resell, sublicense, or create derivative works of the App; remove proprietary notices; or use the App to build a competing product or to train machine-learning models.

3. Subscriptions, billing & cancellation

UNMUTE offers a free (Freemium) tier with limited daily use and an auto-renewing Plus (Unmute Plus) tier:

• All purchases are processed exclusively through Apple's in-app purchase (StoreKit 2), managed by RevenueCat. Payment is charged to your Apple ID.
• Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
• Manage or cancel anytime in iOS Settings → [your name] → Subscriptions.
• Refunds are handled exclusively by Apple, under its Media Services Terms. Any financial dispute related to purchases falls under Apple's process.
• We may change prices or features, with notice, to the extent permitted by Apple and applicable law.

4. Intellectual property

All rights in the App — including its source code, design tokens, UI/UX mockups, typography, color systems, brand, logos, copy, and the pedagogical / prompt-engineering frameworks behind the coach and Practices — belong to UNMUTE or its licensors and are protected by intellectual property law. No rights are granted beyond the limited license in Section 2.

Your content

You retain ownership of the reflections and text you create ("User Content"). You grant UNMUTE a worldwide, royalty-free license to host, process, and transmit your User Content solely to operate the App (including sending your message text to our AI subprocessor to generate responses). You are responsible for your User Content and must have the right to share it.

5. AI services — nature & limits

The coach and Practices are powered by generative AI. Outputs are automatically generated, probabilistic, and may be inaccurate, incomplete, or inappropriate. You must use your own judgment and not rely on them as professional advice. Do not submit other people's personal data or sensitive information you do not want processed.

6. Medical & psychological disclaimer (please read)

7. Acceptable use

You agree not to misuse the App, including: illegal use; harassment; attempting to breach security; automated scraping; or submitting content that is illegal, abusive, or infringes others' rights. We may suspend or terminate accounts that violate these Terms.

8. Disclaimer of warranties

To the fullest extent permitted by law, the App is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, and non-infringement). We do not warrant that the App will be uninterrupted or error-free, or that AI outputs will be accurate. Nothing in these Terms excludes warranties that cannot be excluded under applicable consumer law.

9. Limitation of liability

To the fullest extent permitted by law, UNMUTE and its officers, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of data, profits, or goodwill, arising from your use of the App. Our total cumulative liability for any claim is limited to the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) USD 50. Some jurisdictions do not allow these limitations; in those cases they apply to the maximum extent permitted.

10. Indemnification

You agree to indemnify UNMUTE against claims arising from your misuse of the App or violation of these Terms, to the extent permitted by law.

11. Apple-specific terms (required)

You acknowledge that: (a) these Terms are between you and UNMUTE only, not Apple; (b) Apple has no obligation to provide maintenance or support; (c) in the event the App fails to conform to any applicable warranty, you may notify Apple for a refund of the purchase price, and Apple has no other warranty obligation; (d) Apple is not responsible for claims relating to product liability, legal/regulatory compliance, or third-party intellectual property regarding the App; and (e) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.

12. Termination

You may stop using the App and delete your account at any time. We may suspend or terminate access for violation of these Terms. Sections that by their nature should survive (IP, disclaimers, liability, governing law) survive termination.

13. Governing law & disputes

These Terms are governed by the law of [JURISDICTION / COUNTRY], without regard to conflict-of-law rules, and disputes are subject to the courts of [CITY / COUNTRY] — without prejudice to the mandatory consumer-protection rights of your country of residence.

14. Changes & contact

We may update these Terms; material changes will be notified in the app and may require renewed consent. Questions: [legal@yourdomain.com] — [LEGAL ENTITY NAME, ADDRESS].